At FitLife Fresh, we prepare every meal with care and focus on freshness, quality, and customer satisfaction. Please read our policy before placing an order.

1. Delivery Policy

• Orders are delivered to the address provided during checkout.
• Customers must provide accurate contact, address, city, state, and pincode details.
• Delivery time may vary depending on the delivery location, order volume, traffic, weather, and other circumstances.
• Customers should be available to receive the order at the selected delivery time.
• If the customer is unavailable or provides incorrect details, additional delivery charges may apply.
• Delivery availability may be limited to selected areas.

2. Return Policy

Due to the perishable nature of our food products, we generally do not accept returns or exchanges after an order has been delivered.

If you receive an incorrect, damaged, spoiled, or poor-quality item, please contact us as soon as possible after delivery. We may request photographs or other details to review the issue.

3. Refund Policy

Refunds may be considered in the following situations:

• Payment was deducted but the order was not confirmed.
• An incorrect item was delivered.
• An item was damaged or unsuitable for consumption.
• The order could not be fulfilled by FitLife Fresh.

Approved refunds will be processed through the original payment method, where possible. The time required for the refund to appear in your account may depend on your bank or payment service provider.

4. Order Cancellation

Order cancellation requests must be made as soon as possible after placing the order. Once food preparation or dispatch has started, cancellation may not be possible.

Any refund for a cancelled order will be considered based on the preparation status and circumstances of the order.

5. How to Report an Issue

To report a delivery, return, or refund issue, please contact us with your order details, registered mobile number, and a brief description of the problem.

Email: contact@fitlifefresh.com 

6. Policy Updates

FitLife Fresh reserves the right to update this Refund, Return and Delivery Policy at any time. Any changes will be published on this page.